What’s the next step for DMG MORI at this point? The new SERVICE camera is naturally already seamlessly embedded into this security architecture. The integrated firewall and the IoT connector’s virus scanner are additional features. The new NET service is based on a certified security architecture which guarantees a maximally encrypted connection via a VPN tunnel. Thinking of the keyword “security”, there are always concerns when it comes to this topic, aren’t there? Put in simple terms, the IoT connector is a gateway, which connects CELOS and CNC to the Internet via a secure architecture. What’s more, the IoT connector and therefore the NET service can be retrofitted with extreme ease with the DMG MORI Service and Monitoring Package. The NET service is already pre-installed on every IoT connector and will therefore be an integral part of DMG MORI machines delivered from now on. How does the customer benefit from the new NET service? Visual support due to live streaming from the machine straight to the DMG MORI hotline allows for significant time savings during the problemsolving process.īut, conversely, the service expert on the hotline can provide helpful documents such as wiring diagrams or instructions directly within the NET service session. But the highlight is the plug-and-play connection of the SERVICE camera, which DMG MORI developed itself. Also, the new multiuser conference can be used to add more DMG MORI experts to the session so the problem can be solved quickly together.

The new NET service permits in-depth access to CELOS, IPC and NC, which in itself promises a higher resolution rate over the DMG MORI hotline. How does the new NETservice differ from its predecessor? We will be able to identify, or even solve, the problems of our customer far more often over the phone, which in turn will allow improved planning of service capacity. But with the introduction of the new NET service, we are setting a new benchmark that is simply incomparable with the previous tool. We have had a simple form of the remote service solution in our range for a long time now. What hopes do you have for NETservice, the brand new successor?

“Remote service” as a topic has been followed for a long time in DMG MORI Service. We found out why the new remote service ensures quick, secure and intuitive support in an interview with Thomas Wolf (COO Service).

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